Legal

TERMS OF SERVICE

The terms “Iktiyar”, “iktiyar.com”, “we”, “us” and “our” refer to Iktiyar Limited, the operator of this website.

By browsing and/or ordering items from our website, you are agreeing to be bound by the following terms, conditions, policies and notices referenced below. Together, these terms govern Iktiyar’s relationship with you in relation to this website.

You can review the most current version of our terms at any time from this page. We reserve the right to update our terms at any time at our sole discretion. It is your responsibility to check our website for any changes. By using our website after such changes have been made, you agree to comply with, and be bound by, any updated terms.

Please read these terms carefully before accessing and/or ordering any items from our website. If you disagree with any of these terms, you may not use this website and should not access and/or order any items from it.

SECTION 1 – USE OF OUR WEBSITE

You warrant that all products or services ordered by you from our website are for your own private and domestic use only and are not for resale. You agree not to use any of our items, website or any other services provided by us for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

You represent that you are at least eighteen years of age. If you are under eighteen years of age, you represent that you will only access our website with the agreement, and under the supervision, of a parent or guardian.

We reserve the right to suspend, discontinue, refuse or limit access to our website and/or the sale of any part of our items to any person, without notice, at any time. This includes if: (a) you fail to make payment to us when due; (b) we suspect you have been engaged in, or are about to be engaged in, any fraudulent, illegal or destructive activity; and/or (c) you breach any other of our terms. From time to time, we may remove our provision of the website for indefinite periods of time or cancel it, without notice to you.

You agree that if you breach any of our terms, or any liabilities are incurred as a result of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach. You will remain liable if someone else uses your shopping account and/or your personal information unless you can prove that such use was fraudulent.

SECTION 2 – MAKING A PURCHASE

You warrant that all details you provide to Iktiyar for the purposes of ordering any items from our website are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own with sufficient funds in your account to cover payment of the items ordered.

We have taken great care to ensure that we have presented all items on our website as accurately as possible. However, as a result of factors beyond our control - such as differing internet browsers, devices, monitor colour contrasts - we are not liable for any differences in the appearance of colour or texture between the images of items on our website and the actual item. We also do not warrant that the quality of any items, information, or other material purchased or obtained by you from us will meet your expectations or that any errors will be corrected.

When you order any items from our website, you are offering to buy such items for the price stated, subject to these terms. The price displayed to you at the checkout is the price you will need to pay in order to purchase the items. This will not vary later whatever currency fluctuations occur. Refunds will also be set at the price you have paid, not the price in the currency concerned at the date of refund.

All orders are subject to our acceptance and item availability. No contract for the sale of any item will exist between you and us until we accept your order.

If your order has been accepted, you will receive an email from us acknowledging the details of your order. You must check all the details on this confirmation email are correct and contact us immediately if any details are incorrect. If your order has not been accepted, you will receive an email from us telling you the reasons why. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with our policies, our completion of the contract between you and us will take place when you receive an email from us notifying you – at the time and date of our email - that we have dispatched the items ordered by you. The deemed time and date of receipt of our email by you shall apply regardless of whether, for reasons outside our control, you have not received that email.

We shall be under no obligation to fulfil an order for any item that was advertised at an incorrect price. In the event that you order an item and the price published on our website was incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You may then re-order the item, at the correct price, should you wish to do so.

If for any other reason, we are unable to fulfil your order following our acknowledgement of your order, we will contact you by email advising you of this. If we are unable to supply any item, we will release the funds being held in your account for the purchase.

SECTION 3 – ORDER DELIVERY

We deliver within the UK free of charge. Shipments usually take between two to four business days.

We also deliver internationally. Shipments usually take between seven to ten business days, depending on the location. You may also be required to pay additional country-specific import duties and taxes upon the items reaching your country. Please contact your local customs office for further information.

Please note that we retain legal ownership of all items until full payment has been made by you and such payment has been received by us. Legal ownership of the items will revert to us if we refund any such payment to you. Risk in the items passes to you on delivery of the items to you.

SECTION 4 – ORDER CANCELLATION

If you have placed an order but then wish to change or cancel it, please contact us as soon as possible. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the Returns procedure.

SECTION 5 – ORDER RETURNS

We will offer a full refund or exchange in accordance with these terms. Orders which do not meet our terms may not be eligible for a refund or exchange and could be returned to you. When returning any item to us, please retain proof of postage.

We can only offer refunds or exchanges on undamaged items where those items have been returned to us within fourteen days of their delivery to you. Please try our items on with care. If you decide to return or exchange something, and to ensure your return or exchange is covered by our returns policy and does not encounter a delay, please also ensure that all items are: (a) returned using the original packaging provided, with the Iktiyar box properly protected; (b) unworn, deodorant- and perfume-free and in perfect condition, with all garment tags still attached; (c) accompanied by a completed copy of our returns form; and (d) returned from the same country to which they were delivered. Items returned from a different country may incur additional charges or be delayed by customs.

Please note that before your parcel leaves us, it is fully checked and controlled by our team. Items damaged as a result of wear and tear shall not be considered faulty. We will also not refund any items involving any alteration or customisation.

SECTION 6 – SECURE PAYMENT

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

If a payment fails, we will notify you by email. Please note that we are unable to hold items for failed orders.

SECTION 7 – PRIVACY

We are committed to protecting the privacy of our customers and visitors to our website. Please review our Privacy Policy for more information on how we collect, store, and use the information that you provide us with.

If you receive an unsolicited email asking you for your account or login details, please contact us immediately.

SECTION 8 – LIABILITY

We do not accept liability for any errors and/or omissions contained in any information provided to you on our website. We reserve the right to change the information, prices, specifications and descriptions of our items at any time and without notice.

We have taken every measure to prevent internet fraud and to ensure that any data collected from you is stored as securely and safely as possible. However, we cannot guarantee, represent or warrant that that the website will meet your requirements or that your use of it will be uninterrupted, timely, secure, error-free, that any defects will be corrected, or that the site or the server that makes it available will be free of viruses or bugs. We are not liable for any material uploaded or transmitted through the website and we are not responsible or liable under any circumstances for any computer viruses.

We shall have no liability to you for any delay in the delivery of any items ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to our items. This does not affect your statutory rights as a consumer.

SECTION 9 - THIRD-PARTY CONTENT

Certain content, products and services available via our website may include material from, or refer you to, third-parties that are not affiliated with us. Such content is included to provide you with further information and should not be understood as an endorsement from Iktiyar Limited.

We have no responsibility for the content of any third-party and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

SECTION 10 - USER SUBMISSIONS

By making a submission to us, you are responsible for its content and accuracy. You represent and warrant that you own or otherwise control all rights to your submission and that your submission does not violate any right of any third-party. You also represent that in making a submission to us, you are not using a false email address, impersonating any person or entity, or otherwise misleading us as to the origin of any submission.

You further represent and warrant that such submission does not constitute or contain any virus or malware that could in any way affect the operation of our website, or any commercial solicitation or any other form of mass mailings or ‘spam’.

We may edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, violating any party’s intellectual property or these terms, or is otherwise objectionable.

You agree that we may, at any time, without restriction, use in any medium any submissions you have made to us. We are and shall be under no obligation to pay compensation for any submissions or respond to any submissions.

SECTION 11 – INTELLECTUAL PROPERTY

All rights, including copyright, in the content of our website, are owned or controlled by Iktiyar Limited.

All content available on our website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof is the property of Iktiyar Limited and is protected by UK and international copyright and trademark laws. The trade marks, logos, and service marks displayed on our website are the registered and unregistered marks of Iktiyar Limited in the UK and other countries, and are protected by UK and international trade mark laws. All or any other trademarks not owned by us are the property of their respective owner.

In accessing our website, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, sell, duplicate, reproduce, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change or exploit in any way any of the content on our website, for any purpose whatsoever, without our prior written permission.

SECTION 12 – WAIVER

The failure of us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

SECTION 13 - SEVERABILITY

Each provision of our terms shall be construed as separately applying and surviving even if, for any reason, one or other of our terms is held to be unlawful, void, unenforceable in any circumstances. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 14 – ENTIRE AGREEMENT

These terms govern our relationship with you and constitute the entire agreement and understanding between you and us and govern your use of our website. In accepting to be bound by these terms, you agree that you have not relied on any other communications and that you shall have no remedy in respect of any other communication. Your statutory rights are not affected by these terms.

SECTION 15 - TERMINATION

These terms are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us of the same.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement and the provision of our website at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

SECTION 16 – GOVERNING LAW

These terms shall be governed by and construed in accordance with the laws of England and the exclusive jurisdiction of the English courts.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies: (a) “Cookies”, which are data files that are placed on your device or computer and often include an anonymous unique identifier; (b) “Log files”, which track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps; and (c) “Web beacons”, “tags” and “pixels”, which are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information". When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: (a) communicate with you; (b) screen our orders for potential risk or fraud; and (c) when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site and the items we make available on it (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store (you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy). We also use Google Analytics to help us understand how our customers use the Site You can opt-out of Google Analytics via: https://tools.google.com/dlpage/gaoptout).

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising via: https://www.facebook.com/settings/?tab=ads and https://www.google.com/settings/ads/anonymous.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If you have any questions or would like to understand more about our privacy practices, please do get in touch with us.